At Fikar Not Accessories, we value your satisfaction and aim to provide a seamless experience. Please read our updated Return & Exchange Policy carefully before making a request.
Important Highlights:
- Mandatory Unboxing Video
- A continuous, unedited, and unmerged box-opening video showing the real packaging and condition of the product is mandatory to initiate a return or exchange claim.
- Videos must clearly show:
- The product being removed from its original sealed packaging.
- Any damage or defect in the item.
- Claims without an appropriate video will not be entertained.
- Return Request Process
- Contact our customer support team within 2 days of receiving the product to report any issue and obtain a Return Request Number (RRN).
- Only packages with a valid RRN will be accepted for processing.
- Exchange Conditions
- Exchanges are applicable only for defective items falling under the “replaceable category.”
- Fikar Not Accessories does not accept returns or process exchanges for:
- Broken, mutilated, or damaged items due to mishandling after delivery.
- Items reported after the 2-day window.
- Products that do not qualify under our inspection guidelines will be returned to the customer.
- Packaging & Shipping Responsibility
- All products are meticulously packed by our team to ensure safe delivery.
- Any claim of receiving a wrong or fake product will be thoroughly investigated.
- Customers are responsible for securely packaging the defective product for return to avoid further damage during transit.
- No Returns, Only Exchanges
- We do not offer returns on any products.
- Exchanges are allowed only for defective or replaceable-category items.
Additional Rules & Notes:
- No Tampering with the Product or Packaging: Returned items must include all original packaging, labels, and tags intact.
- Fraudulent Claims: Claims of receiving fake or incorrect items are taken seriously. If found fraudulent, the customer may be blacklisted from future purchases.
- Shipping Costs: Customers are responsible for the return shipping costs unless the defect is confirmed to be due to our error.
We are committed to ensuring that all our customers receive authentic and quality products. For any queries or assistance, please reach out to our support team.